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What does an auto insurance policy cover?
Auto insurance is your financial protection in case of an accident. It covers property, liability, and medical expenses. Property coverage includes damage to or theft of your vehicles. Liability covers legal expenses for bodily injury or property damage to others. Medical coverage pays the treatment costs for injuries and rehabilitation. In some cases, it covers lost income or burial expenses.

What kinds of coverage are available in an auto insurance policy?
Listed below are the general, basic coverages included by most insurance firms. Specific terms may differ from company to company. In all cases, your car must be driven with your permission. If you or anyone on your policy is driving someone else's car, you must have permission. Otherwise, coverage is invalid.
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   Liability - This term generally refers to bodily injury that anyone listed on policy, such as family members, cause to
   someone else, whether driving your car or someone else's. Most states require a minimum amount of liability
   coverage. Because of the potential for lawsuits, you should consult with your agent to evaluate additional coverage
   to protect your home and assets.

   Personal Injury Protection (PIP) – This coverage pays for medical treatment costs for the driver and passengers of
   your car. Payments can cover a range including medical payments, loss income, lost services or even funeral
   expenses.

   Property Damage – This is usually damage to someone else's property. It can be a car, but can also be other
   structures your car hits.

   Collision - This is the primary coverage in case of an accident. You generally have the option to apply a deductible,
   the higher amount you select, the lower your premium. This coverage reimburses you for repair costs, minus the
   deductible. If you are not at fault, your insurance company will try to recover the repair costs from the other driver's
   insurance company, including the deductible, which will be refunded to you.

   Comprehensive – This coverage takes care of loss or damage that is not caused by a collision. It includes weather-
   related damage, such as storms, floods, vandalism, damage from birds, deer or other animals, and vandalism or
   theft. This coverage is also offered with a deductible that may lower your premium. It is not mandated by most
   states; however, most lenders require this coverage until you pay off the loan.

   Uninsured and Underinsured Motorist – If you are hit by someone without auto insurance or someone who does not
   have enough insurance to cover your cost, your coverage will apply. This coverage does not include your property
   damage.

How do I know what coverage I need?
The type and amount of coverage depend on a number of criteria; the type and age of your car, whether you own it or are paying a loan or lease, who will be driving it and their ages, your driving record, the annual distance you expect to drive, where you live or work, and in some cases, your financial responsibility.

What is Tort?
The choices: Limited Tort and Full Tort.

   Limited Tort – Limits your right to sue for pain and suffering, except in cases of serious injury. This “limited tort”
   option qualifies you for a reduction in your premium.

   Full Tort – Does not limit your right to sue. This “full tort” option is not eligible for a reduced premium.

See our Brochure for more information.

If I choose the Limited Tort option, what am I giving up?

You are giving up your right to sue for non-economic damages, more commonly known as “pain and suffering”, except in cases of serious injury. Serious injury is defined by law as death, serious impairment of body function or permanent, serious disfigurement.

Am I responsible for auto insurance if I lease a car?
Yes. And you must obtain collision and comprehensive insurance for the term of the lease. Depending on your leasing company, you may also be required to buy 'gap' insurance in case the car is 'totaled' before the lease is up. This covers the difference in the actual, depreciated value of the car and the amount still due on the lease.

What about insurance when I rent?
The coverage you carry on your car, providing you have collision and comprehensive coverage is sufficient to cover a rental car for pleasure use. However, the rental car companies can hold YOU responsible for Loss of Use of the vehicle in the event it is not operable. If their vehicle is in a shop being repaired and not available for rental, the rental company loses money which they can charge you for. Your insurance company does NOT cover this type of expense. The coverage provided by the rental car company should cover this type of exposure. To be sure, please check with your insurance agent and the rental car company.

The Top 6 Reasons Why to Purchase Car Insurance from the Rental Car Company?


How can I select the best policy and insurance company for my needs?
Sterner Insurance works with over 20 companies. Our experienced agents can offer you many options and comparative pricing to ensure you get the best coverage for your budget and your needs. We can save you the time and effort of contacting several companies, getting individual quotes, and then evaluating and comparing them. Plus, we will actively seek ways to manage your premiums by suggesting options that give you discounts, such as good driver, claim-free, driver education, combination auto & home, multiple car policies, etc.

What about claims? Do I handle them through Sterner or the insurance company?

Your agent is always your first source for information on policy and procedure. Claims information is provided with your policy and generally indicates that company's appropriate procedure, forms, and the facts you must have to present a claim. But your agent is always available to help you through the process.

What if I have a problem with a claim?

If, for some reason, you feel your claim is not being handled appropriately, we want you to contact your agent first. We may be able to help you solve the problem or put you in touch with the appropriate person at insurance company. Many insurance policies include appraisal and arbitration services to assist in resolving problems with claims. There are also state and national consumer hotlines for insurance issues available, as well as independent arbitration services.

Where can I get information about auto insurance?

Many of the insurance companies we deal with have websites that help consumers understand their policies and procedures. Another good source is the Insurance Information Institute at www.iii.org/individuals which also contains links to many other information sources. Pennsylvania also provides information on its website at www.ins.state.pa.us.

For more information, email us at personal@sternergroup.com or give us a call at 1-888-STERNER