Meet the Agents - Penny Graff

Penny Graff, CISR
Lead Commercial Customer Service Agent
Sterner Insurance Associates Inc.

Penny was born and raised near Allentown, Lehigh County. She continues to live in Lehigh County with her husband of 14 years and her two children ages 11 and 8.

After graduating high school, Penny started working in the insurance field for Ohio Casualty Group as a file clerk. In her 10 years at Ohio Casualty, Penny gained experience in the commercial insurance field as she worked her way up to the position of lead rater 2 with underwriting authority. Her position responsibilities included working closely with insurance agencies throughout the eastern half of Pennsylvania and Connecticut.

When Ohio Casualty decided to move her office location to Connecticut, Penny decided to leave the company and become a part of the Sterner Insurance Agency in February 1999. Her commercial experience proved to be an excellent fit into the Sterner Insurance family, while working for the agency allowed her to expand her career into customer service and the opportunity to directly work with a wide variety of companies and the customers themselves.

In March 2005, Penny worked to improve her knowledge in the insurance field by earning her Certified Insurance Service Representative (CISR) designation and continues her efforts to stay on top of the ever-changing insurance industry.

“My experiences so far at Sterner Insurance have been very satisfying,” says Penny. “Working with the companies and customers to find the perfect match for the best insurance coverage possible is both challenging and rewarding. But the best part has to be that we are a professional agency that hasn’t lost that personal touch in serving the needs of our customers.”

Please feel free to contact Penny at your convenience by calling Sterner Insurance at 610-966-1315 or by emailing her directly at penny@sternergroup.com.